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Canberra City YHA

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Customer reviews of Canberra City YHA

What travellers think
Reviews (8332 guests have reviewed this hostel)
Fantastic location in the heart of the city - close to cafes & bars. Super-friendly staff.
100%
Silke K 25/06/2021
The hostel has a few maintenance issues including lights not working, doors misaligned in the showers and irregular water flow in the showers.
82%
Thomas W 23/06/2021
Pretty good but rooms are freezing in mornings.
82%
Blane S 22/06/2021
It's ok
95%
Yazmin L 20/06/2021
I cleaned 2x Microwaves in cooking area - dirty having lead 1 machine physically deteriating. Regulation of air conditioning abysmal - I either over heated or was cold. Previous stay I found the heating too high for good sleep.
75%
Adrienne H 19/06/2021
Kitchen is filthy, people who stay there are not tourists (they know how to keep hostels clean). Education on cleaning after yourself needs to be told at check in. I found one cup in the whole kitchen to make a coffee. Staff are friendly, room was freezing, sound and weather proof windows would help the cold climate of Canberra in Winter and keep cool in summer
68%
Danielle B 16/06/2021
Excellent option. Hard to find parking around but other than that is great.
98%
Pamela D 15/06/2021
Great location,walking distance to everywhere within the city. Felt safe as a family of four and wasn’t noisey.
90%
Aoileann G 14/06/2021
Stayed for three nights in a 2-person room with private ensuite. Tidy, clean and comfy. The nice touch: towels, kettle, coffee, tea, TV all incl in the room. Nice staff and easy check-in/out process. Handy location in close walking distance to shops, restaurants and buses.
100%
Emelie D 13/06/2021
I was staying in 4-bed doorm and it wasn't great (too many people, not enough space), couldn't sleep because doors of neighboor rooms were slamming too loudly all night. Hostel itself is just a place to sleep, nothing to do there
62%
Chingis D 13/06/2021

Hostel Rating See Customer Rating Guidelines

CUSTOMER REVIEWS ON YHA.COM.AU

YHA believes that you should be given a true picture of what other guests have to say about our hostels. That’s why when you give us your email address, you will be invited to rate your hostel stay upon checkout.

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Inappropriate or offensive comments include, but are not limited to, personal harassment or discrediting of YHA staff, hate speech, sexually explicit language, swearing or references to illicit drug usage.

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Hostels will have the right to have negative comments removed if they can prove that claims are unsubstantiated, incorrect or you did not stay at the hostel that you are commenting on.

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First names of staff will be published in positive comments only.

If you make a negative comment, we will remove any reference to particular staff members.

CHANGED CIRCUMSTANCES IN HOSTELS

If there have been any major changes such as major hostel renovations, new management/owners, and we believe the previous ratings are no longer relevant, YHA will remove all submissions and the rating calculations will commence from zero.

Please note: YHA Australia will not enter into correspondence with the reviewer whether a comment is suitable or not.

88%
Average Customer Rating
Cleanliness
83%
Condition of facilities
84%
Efficiency of service
87%
Friendliness of staff
93%
Location
96%
Overall atmosphere
81%
Safety & Security
91%
Value for Money
86%
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YHA acknowledges the Traditional Custodians of Country throughout Australia. We acknowledge and pay our respects to Elders past, present, emerging and the extended Aboriginal and Torres Strait Island community.