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Brisbane City YHA

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Customer reviews of Brisbane City YHA

What travellers think
Reviews (10294 guests have reviewed this hostel)
Jess was awesome she was so accommodating went out of her way to help us
100%
Rebekka F 03/08/2020
I found Vanessa and Luke to be friendly, polite and efficient.
90%
Claire W 02/08/2020
Excellent stay! The location is fantastic and the facilities and staff are great. WiFi could be better though.
98%
Ignacio D 31/07/2020
Value for money
85%
Noor m 30/07/2020
Great experience, friendly staff and chilled atmosphere. Bar girl Vanessa, did a great job highly recommend, best pizza in town :)
100%
Hunter D 27/07/2020
Was amazing!!! Staff were incredibly attentive when i had questions. Thank you so much for an amazing stay! I forgot her name but whoever was working friday evening deserves a raise!
100%
Holly M 26/07/2020
Perfect Place , value for money , super clean and friendly .
100%
Mark A 25/07/2020
great stay everytime been a regular guest over the years and will choose yha over others everytime
90%
Jennifer P 23/07/2020
Excellent stay!
100%
Ignacio D 23/07/2020
I liked it. It was convenient.
92%
Laisayane S 21/07/2020

Hostel Rating See Customer Rating Guidelines

CUSTOMER REVIEWS ON YHA.COM.AU

YHA believes that you should be given a true picture of what other guests have to say about our hostels. That’s why when you give us your email address, you will be invited to rate your hostel stay upon checkout.

We review these ratings daily, and publish any comments whether they are good or bad. However, there are a few instances where we will not publish comments online:

INAPPROPRIATE OR OFFENSIVE COMMENTS

We will not publish inappropriate and/or offensive comments.

Inappropriate or offensive comments include, but are not limited to, personal harassment or discrediting of YHA staff, hate speech, sexually explicit language, swearing or references to illicit drug usage.

UNSUBSTANTIATED OR INCORRECT CLAIMS

We will not publish any comments that are not directly related to the hostel, or your experience during your stay.

Hostels will have the right to have negative comments removed if they can prove that claims are unsubstantiated, incorrect or you did not stay at the hostel that you are commenting on.

COMMENTS INCLUDING STAFF NAMES

We will not publish comments that include full staff names, irrespective of whether your comment is positive or negative.

First names of staff will be published in positive comments only.

If you make a negative comment, we will remove any reference to particular staff members.

CHANGED CIRCUMSTANCES IN HOSTELS

If there have been any major changes such as major hostel renovations, new management/owners, and we believe the previous ratings are no longer relevant, YHA will remove all submissions and the rating calculations will commence from zero.

Please note: YHA Australia will not enter into correspondence with the reviewer whether a comment is suitable or not.

92%
Average Customer Rating
Cleanliness
92%
Condition of facilities
90%
Efficiency of service
91%
Friendliness of staff
93%
Location
90%
Overall atmosphere
88%
Safety & Security
94%
Value for Money
94%
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