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Port Douglas YHA

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Customer reviews of Port Douglas YHA

What travellers think
Reviews (1624 guests have reviewed this hostel)
Absolutely lovely hostel. Super friendly staff, great atmosphere and great location!
100%
Jacqui T 08/07/2021
This is quite simply the best backpacker hostel I have ever stayed in.
100%
John S 07/07/2021
Excellent Friendly Customer Service !!!
90%
Kath J 06/07/2021
Excellent, car park was a far distance from our room.
100%
Patrick B 02/07/2021
Excellent!
100%
Andrew J 02/07/2021
We loved our stay with you all. The kids had a bit of trouble with the WI-FI but other than that they had lots of fun 😃
100%
Jane C 20/06/2021
Excellent value. Clean room with Youtube etc. Quiet aircon, very friendly and helpful staff
100%
Paul W 18/06/2021
Tom and Kevin were both extremely helpful and welcomed feedback. The room was very large, comfortable and much better than I expected. We had a wonderful stay here. Great value for money and lots of facilities.
100%
Pauline B 07/06/2021
Great very happy.
95%
Janette F 05/06/2021
I found the whole experience excellent and would recommend the place highly!
95%
Brenton H 04/06/2021

Hostel Rating See Customer Rating Guidelines

CUSTOMER REVIEWS ON YHA.COM.AU

YHA believes that you should be given a true picture of what other guests have to say about our hostels. That’s why when you give us your email address, you will be invited to rate your hostel stay upon checkout.

We review these ratings daily, and publish any comments whether they are good or bad. However, there are a few instances where we will not publish comments online:

INAPPROPRIATE OR OFFENSIVE COMMENTS

We will not publish inappropriate and/or offensive comments.

Inappropriate or offensive comments include, but are not limited to, personal harassment or discrediting of YHA staff, hate speech, sexually explicit language, swearing or references to illicit drug usage.

UNSUBSTANTIATED OR INCORRECT CLAIMS

We will not publish any comments that are not directly related to the hostel, or your experience during your stay.

Hostels will have the right to have negative comments removed if they can prove that claims are unsubstantiated, incorrect or you did not stay at the hostel that you are commenting on.

COMMENTS INCLUDING STAFF NAMES

We will not publish comments that include full staff names, irrespective of whether your comment is positive or negative.

First names of staff will be published in positive comments only.

If you make a negative comment, we will remove any reference to particular staff members.

CHANGED CIRCUMSTANCES IN HOSTELS

If there have been any major changes such as major hostel renovations, new management/owners, and we believe the previous ratings are no longer relevant, YHA will remove all submissions and the rating calculations will commence from zero.

Please note: YHA Australia will not enter into correspondence with the reviewer whether a comment is suitable or not.

94%
Average Customer Rating
Cleanliness
93%
Condition of facilities
88%
Efficiency of service
97%
Friendliness of staff
99%
Location
94%
Overall atmosphere
92%
Safety & Security
94%
Value for Money
96%
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TRAVEL TO LEARN. LEARN TO TRAVEL

YHA acknowledges the Traditional Custodians of Country throughout Australia. We acknowledge and pay our respects to Elders past, present, emerging and the extended Aboriginal and Torres Strait Island community.